Refund policy
Thank you for shopping at JF Lifestyle Store. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.
Return Cost
Customer bears return shipping
Return Window
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Items that have been used, damaged or altered
- Items without original packaging
- Sale or discounted items
- Personal care & hygiene products (for health & safety reasons)
- Digital products or downloadable items
How to Return
To initiate a return:
- Contact us at support@jflifestylestore.com within 14 days of receiving your order
- Include your order number and reason for return
- Include photos of the item if it is damaged or defective
- Our team will respond within 24-48 hours with return instructions
Refunds
Once your return is received and inspected:
- We will notify you by email of the approval or rejection of your refund
- If approved, your refund will be processed within 5-7 business days
- Refunds will be credited back to your original payment method
- Shipping costs are non-refundable
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account or payment method again
- Contact your bank or payment provider — processing times may vary
- If you've done all of this and still haven't received your refund, contact us at support@jflifestylestore.com
Exchanges
We only replace items if they are:
- Defective — item arrived damaged or not working
- Incorrect — wrong item was sent
If you need to exchange an item, contact us at support@jflifestylestore.com with your order number and photos of the item.
Damaged or Wrong Items
If you received a damaged or wrong item:
- Contact us within 48 hours of receiving your order
- Include photos of the damaged or wrong item
- We will arrange a replacement or full refund at no extra cost to you
Order Cancellations
Orders can be cancelled within 24 hours of placement. After 24 hours, your order may have already been processed and shipped — in this case cancellation may not be possible.
To cancel an order contact us immediately at support@jflifestylestore.com
Dropshipping Notice
As we work with multiple suppliers, return shipping addresses may vary depending on the product and supplier. Our team will provide specific return instructions for each case.
Contact Us
For any questions about our Returns & Refund Policy:
📧 Email: support@jflifestylestore.com
We aim to respond to all inquiries within 24 hours.